Benefits

• Create high-urgency incidents based on conditions that you set up in your Primer workflow.
• Notify on-call responders based on conditions that you set up in your Primer workflow.

How it Works

• Incidents will be triggered on the corresponding PagerDuty service when a condition or procedure you set in your Primer workflow is met.
• Once the Incident has been created, the workflow continues the next line of action you have set up in your Primer workflow.

Requirements

• Users are required to provide a valid API key to use the PagerDuty integration in Primer. Please generate one if you don’t have this already and keep it safe.
• Users are required to have an existing Service created in the PagerDuty account. If you do not have any services, please create one.

Support

If you have any questions about this integration, please contact us via [email protected]

Integration Walkthrough

In PagerDuty

1. Generate an API key using this guide.

2. Create a Service(if you don’t have one yet) using this guide.

   

In Primer

1. In your Primer account, navigate to the Workflows page by clicking Workflows in the menu bar.