<aside> 💡 This is a guide to help businesses learn more about the Freshdesk - Primer integration. It covers the benefits, available features and FAQs for the integration

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This app allows you to use Freshdesk features It also allows you to connect Freshdesk with over 100 tools, payment processors & payment methods without writing code.

Benefits

• Create support tickets based on conditions that you set up in your Primer workflow.
• Connect Freshdesk with other payment processors & commerce tools without writing code.

Supported feature(s):

• Create a ticket - This allows you to create a Freshdesk ticket from a Primer workflow.

Getting started

Requirements

1. To use this integration you need a valid Primer account
2. You also need a Freshdesk account and a valid API key to get started. Follow this guide to get your API key

Setting up a workflow

1. In your Primer account, navigate to the Workflows page by clicking Workflows in the menu bar.

2. On the workflows page, select the workflow that you want to add Freshdesk to or create a new one by clicking the “New Workflow” button.

   

3. Select a trigger to start your workflow from and click the “Continue” button to proceed. For this guide, we will use the Payment Created trigger